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    Customer Service

    If your job isn’t “fun and games" anymore, check out a new job at our toy company!!

    We need amazing


    Melissa & Doug, LLC is an award-winning company located in our beautiful headquarters on Route 7 in south Wilton, conveniently reached from New York City, Norwalk, Stamford, Westport, Danbury and all of Fairfield County, CT, as well as Westchester County, NY.


    Our amazing customer service team answers incoming phone calls and supports our salespeople as well as our retail customers. If you’ve got the gift of gab, an engaging personality and good, old-fashioned warmth & charm, we want you playing for our team! You must be able to work from our office in Wilton.

    Major Responsibilities (including, but not limited to):

    • Delight our customers with a phone experience above and beyond their expectations

    • Answer a large volume of phone calls professionally, but always with a smile

    • Support several inside salespeople

    • Empathize with customers & consumers to resolve their issues

    • Share product knowledge and solutions with consumers & retailers

    • Solicit excitement for our brand and our products


    • Desire to create the BEST customer service experience EVER for our customers as well as consumers who call our company

    • Natural proficiency with details and ability to multi-task

    • Full of energy & love of the phone

    • Flexible, friendly, outgoing, personable & sincere personality

    As a leading designer, manufacturer, and seller of children's toys, our mission is to provide educational, heirloom-quality products. Our 24th year of significant growth has led to many new job openings and career opportunities!

    Join a friendly and hard-working environment.


    For immediate consideration, please email your resume to

    Benefits include:

    Generous compensation, medical, 401K, flexible spending plans, significant employee discounts


    Keywords: Melissa and Doug, Wilton, Connecticut, toys, toy, cs, telephone, servicing, support, upbeat, positive, call center, telemarketing, telemarketer

    Inside Sales, Bi-Lingual Inside Salespeople, Bi-Lingual International Salespeople (NYC), Customer Service, German & Spanish Speaking Sales Support/Customer Service/Collections, Inside Sales (NYC), National Accounts Sales Analyst, Sales Support, and Senior Forecasting Analyst.

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