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    Customer Service

    If your job isn't "fun and games" anymore, check out a new job at our toy company!!

    We need amazing

    CUSTOMER SERVICE TEAM MEMBERS

    Melissa & Doug is an award-winning toy company with beautiful headquarters located on Route 7 in south Wilton, conveniently reached from Norwalk, Stamford, Westport, Danbury and all of Fairfield County, CT, as well as Westchester County, NY. If you'd like to find out about more joining our team, please submit your resume HERE.

    Overview:

    Our amazing customer service team answers incoming phone calls and supports our salespeople as well as our retail customers. If you've got the gift of gab, an engaging personality and good, old-fashioned warmth & charm, we want you playing for our team! You must be able to work from our office in Wilton.

    Major Responsibilities (including, but not limited to):

    • Delight our customers with a phone experience above and beyond their expectations
    • Answer a large volume of phone calls professionally, but always with a smile
    • Support several inside salespeople
    • Empathize with customers & consumers to resolve their issues
    • Share product knowledge and solutions with consumers & retailers
    • Solicit excitement for our brand and our products

    Requirements:

    • Desire to create the BEST customer service experience EVER for our customers as well as consumers who call our company
    • Natural proficiency with details and ability to multi-task
    • Full of energy & love of the phone
    • Flexible, friendly, outgoing, personable & sincere personality

    As a leading designer, manufacturer, and seller of children's toys, our mission is to provide educational, heirloom-quality products. Two plus decades of significant growth has led to many new job openings and career opportunities!

    Join a friendly and hard-working environment.

    For immediate consideration, please email your resume to Jobs@MelissaAndDoug.com

    Benefits include:

    Generous compensation, medical, 401K, flexible spending plans, significant employee discounts.

     

    National Accounts Sales Analyst, Senior Forecasting Analyst, International Inside Sales, International Inside Sales (NYC), Inside Sales, Inside Sales (NYC), International Key Accounts Sales Manager (Europe), National Accounts Sales Manager, Licensed Customs Broker, Sales Support, Customer Service, Graphic Designer, Illustrator, and Business Analyst.

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