Our products are available for sale at many retailers, specialty and department stores. Data collected in these stores is the property of the stores and is not provided to Melissa & Doug, LLC unless you provide it to us. If you have questions about a store’s privacy policies, please contact the applicable store directly.
Use of Information Collected by Us
We may collect two types of information about users: "Personal Information" (such as name, email address, mailing address, phone number, mobile phone number, credit card number and the items you purchase) and "Aggregate Information" (such as information about how many users log on to our Sites on a daily basis.
We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to present offers to you, to help us target specific products and services to you, and to help us develop and improve our Sites and tailor our Sites to your interests.
Personal Information Collected Online and Via Mobile by MelissaAndDoug.com
Personal Information is collected online and via mobile by us or our service providers on our behalf when users voluntarily register with MelissaAndDoug.com or via our mobile sites and applications to purchase items, receive electronic newsletters, SMS, MMS and text messages, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on MelissaAndDoug.com and our mobile sites, when users make a purchase, and when users utilize the "Email to a Friend" or SMS, MMS or Text features. We also maintain a record of your product interests and purchases online and via mobile. We may receive personal usage and demographic information from third parties we work with. When you make an online purchase we collect information about you. We use this information to market our products and services to you, by adding you to our email, SMS, MMS and Text promotions and campaigns.
Via Mobile, Personal Information is collected from you in a number of ways, including the following:
* When you purchase products from via our mobile sites, we collect your name, address, email address, telephone number(s) and credit card information (with the expiration date). In addition, we collect transaction information related to your purchase (such as what you bought, the price you paid, the payment method you used and if the product was on sale).
* When you fill out any online and mobile promotional surveys, we may gather certain Personal Information, such as your opinions on specific products and/or services, in addition to identifying information, such as your name, address, telephone number(s), mobile number(s)email address(es), income, locations and employment status.
Mobile HELP instructions
Text HELP to 21534 or call 1-800-284-3948 or email
Text STOP to 21534
Message and data rates may apply.
CellCom U.S. Cellular
Illinois Valley Cellular
West Central Wireless
TEXT MESSAGING TERMS AND CONDITIONS
To sign up for future messages, you must be 13 years or older to receive/send text messages in affiliation with this campaign. By your participation in our campaign, you certify that you are at least 13 years of age.
Unless specified otherwise, users must be at least 13 years or older and a legal resident of the United States before participation in this text-messaging campaign. By your participation, you certify that you are at least 13 years of age.
User acknowledges that SMS messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. User acknowledges that, depending on the recipient's mobile provider service, it may not be possible to transmit the SMS message to the recipient successfully.
We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
OPT-OUT You, the user, may opt out at any time by texting the word 'STOP' to 21534 from your handset.
HELP To receive help the user can either text the word "HELP" to 21534 or call 1-800-284-3948 or email service@MelissaAndDoug.com
FEES We do not charge a fee for this service. It is the user's responsibility to check with their individual carrier, as message and data rates may apply. We assume no responsibility for charges incurred opting in to this campaign. Any text-messaging fees that you incur will be billed on your individual wireless bill or deducted from your prepaid balance.
FREQUENCY User will receive a maximum of 4 alerts per month
Aggregate Information Collected Online by MelissaAndDoug.com Online and Via Our Mobile Sites
Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, frequency of visits, Site pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at MelissaAndDoug.com and via our mobile sites during a specific time period is Aggregate Information that does not personally identify a specific user. Both MelissaAndDoug.com and our mobile sites collect Aggregate Information.
Order-related and Promotional email, SMS, TEXT and MMS Messages
If You opt-in, You agree that Melissa & Doug, LLC, MelissaAndDoug.com and our mobile sites are authorized to transmit email, SMS, MMS and Text Messages to you for the purpose of informing you about your particular transaction. In addition, MelissaAndDoug.com and its affiliates may offer electronic newsletters and promotional emails, SMS, MMS and TEXT Messages to those who have agreed to receive emails and these other types of messages during registration or directly from our email and/or mobile sign-up form. Unsubscribe and opt down instructions are included in each promotional email and mobile message.
Countless Ways to Play Gallery
If you change your mind and do not want us to use information that you have already shared with us, simply send us an e-mail at care@MelissaAndDoug.com or call us at 1-800-718-5365.
Sharing Information with Third Parties
We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information.
We may divulge Personal Information if such action is required for Melissa & Doug, LLC or any of our service providers or consultants to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or any valid administrative request from a law enforcement agency. In addition, we may divulge Personal Information if we or any of our service providers or consultants believes that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customer or of the general public.
We may share Personal Information and Aggregate Information with our service providers, consultants and affiliates for our internal business purposes. For example, we use the services of Google, Inc (www.google.com) to help us measure the effectiveness of our advertising and how visitors use our Site. The type of information we collect includes products viewed and/or purchased, your location (state/zip code if you placed an order) and the Internet Protocol (IP) address of your computer. An IP address is a number that is automatically assigned to your computer whenever you surf the Web. The computers, which deliver the Web pages to you, automatically identify your computer by its IP address. When you request a page from our Site, our servers log your IP address. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see.
We also share with Shopatron, an e-Commerce platform provider (www.Shopatron.com), Bronto, an email service provider (www.Bronto.com), and with Mogreet, a mobile marketing service provider (www.Mogreet.com) usage information about visitors to our Online and Mobile Sites who have received a targeted promotional campaign with Bronto, Shopatron or Mogreet for the purpose of order processing, targeting future campaigns and upgrading visitor information used in reporting statistics.
A cookie is a small data file that Web sites, when you visit them, often store on your hard drive. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you've visited.
To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.
Security and SSL
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at (800) 284-3958.
If you prefer not to receive marketing emails, SMS, MMS or Text Messages from MelissaAndDoug.com, our mobile sites or affiliate sites, please let us know by clicking on the unsubscribe link within any marketing email, SMS, MMS or Text Message you receive from us.
Children and Privacy
We will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
Links to Other Sites
No transmission of data over the Internet or via Mobile is guaranteed to be completely secure. It may be possible for third parties not under the control of Melissa & Doug, LLC, MelissaAndDoug.com and our mobile sites to intercept or access transmissions or private communications unlawfully. While we strive to protect Your Personal Information, neither Melissa & Doug, LLC, MelissaAndDoug.com and our mobile sites nor any of our service providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own risk.
Limitation on Liability
IN NO EVENT SHALL MELISSA & DOUG, LLC, MELISSAANDDOUG.COM AND OUR MOBILE SITES OR ANY OF THEIR AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESE ENTITIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
The laws of the State of Connecticut will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law.
Last modified: Jan 10, 2013