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We take pride in our friendly customer care!   Reach out and we'll help however we can.

Mon -Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

U.S./CAN: 1-800-718-5365

U.K.: 0800 731 0578

Europe: 00 800 7185 3590

Mexico: 01 800 123 0478

Worldwide: +1 203 762 4500

Email

Let's talk

We take pride in our friendly customer care!   Reach out and we'll help however we can.

Mon -Thurs: 8am - 6pm (ET)

Fri: 8am - 5pm (ET)

U.S./CAN: 1-800-718-5365

U.K.: 0800 731 0578

Europe: 00 800 7185 3590

Mexico: 01 800 123 0478

Worldwide: +1 203 762 4500

Email

Returns & Exchanges

We want you to be happy with your order. If something isn’t right, let us know. We’ll give you a refund or do an exchange. Easy as A-B-C and 1-2-3! And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

What is your return policy?

Not 100% in love with your Melissa & Doug product? Your happiness is our mission! After receiving your product, you have 90 days to return it, as long as it’s in new and unused condition and in its original packaging. (By the way, we’re constantly reinventing and reimagining our toys. If you have feedback you would like to share with us, please give us a call! We genuinely listen to your suggestions when reviewing our existing toys as well as new ones in development.)

 

We’ll gladly refund your purchase price, excluding shipping and handling charges. (Please see conditions below.)

 

When you receive your order, our contact information will be displayed on the packing slip. Please keep your packing slip in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

How do I make a return?

Easy! Go to Order History Then click on "Return or Replace Items." There, you'll be able to generate a return label for your package. Please pack the product in the original shipping container, removing or obscuring the original shipping label. To receive credit, you must write the RMA number on the packing list and enclose it inside the shipping container with your return.

When will I receive a refund?

Just as fast as we can get it to you! Any credits on your account with us will be refunded promptly as soon as we have received and processed the return. We’ll use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

May I return a personalized item?

Please don’t take it personally, but personalized items are not eligible for return. Namely because it’s so hard to predict when another Penelope will be in the market for a personalized piano! (There are exceptions, of course. For example, in rare cases where the product is damaged in transit, defective, or incorrectly personalized, our standard return policy will apply. Please call us for help initiating a return if this is the case.)

How do I return a defective product?

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Please call us at 1-800-718-5365 or email us at care@MelissaAndDoug.com to arrange for the repair or replacement.

How do I return a damaged product?

Crash! Boom! Bam! Accidents happen, unfortunately. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. It’s helpful to save all packaging material and paperwork.

Shipping & Delivery

Here’s what you need to know about how we plan to get your order to you efficiently and promptly. And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

How do I get free shipping?

Ahh . . . it’s the age-old (OK, maybe not that old) question for online shoppers everywhere! We offer free shipping on orders over $49, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations. Promotion code must be added in your cart at checkout to apply. In addition, free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes).


Also, certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).

Where do you ship in the U.S.?

Domestically, we ship to the 50 U.S. States, the District of Columbia, and Puerto Rico. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 7 business days of successful payment processing. Please allow more time for personalized items and for orders shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. The cost for shipping is determined by the value of your shipment, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order.

Do you ship internationally?

Yes! We’ve partnered with Borderfree to provide international shipping options to deliver our toys to more than 200 countries. Please note that not every product is available to be shipped to every country for various reasons. If you are not able to add an item to your cart, it is because that product cannot be shipped to your selected destination. Here's how to shop and ship internationally:

 

  • • Click on the flag icon in the top right corner of our site.
  • • Select the country you want to ship to and the currency in which you want to see prices.
  • • Go shopping and have fun! At checkout, you'll be able to select an international shipping option.

 

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

 

Please see our International Shipping FAQ for more details about this feature.

 

 

Can I ship to a P.O. Box or an APO/FPO address?

Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.

What are your shipping options?

We offer four shipping service levels: Value, Standard, Expedited, and Rush.  (We also offer International Shipping. For more details on that feature, please see our International Shipping FAQ.) Please note the following:


  • • The day ranges listed in the table below are business days.
  • • Some items are too large to ship Expedited or Rush.
  • • Certain items requiring an Oversize Item fee cannot ship Value as the post office will not accept them. 
  • • Please add one additional business day for orders that include Personalized items.
Continental U.S.
  Purchase  Value
 (7-14 days)
 Standard
 (3-7 days) 
 Expedited
 (2-3 days) 
 Rush
 (1-2 days)
 $24.99 or less  $5.49   $7.49   $13.49   $18.49 
 $25.00 - $48.99  $5.49  $7.49  $15.49  $20.49
 $49.00 - $74.99   n/a*  FREE  $17.49  $22.49
 $75.00 - $99.99   n/a*  FREE  $19.49  $24.49
 $100.00+   n/a*  FREE  $22.49  $27.49 

*Except P.O. Boxes, APO/FPO 


Alaska, Hawaii, Puerto Rico
  Purchase    Value
 (10-14 days) 
  Standard
  (5-7 days)
 Expedited
 (2-3 days)
 Rush             
 $24.99 or less  $14.49  $21.49  $33.49   n/a
 $25.00 - $48.99  $14.49  $21.49  $35.49   n/a 
 $49.00 - $74.99  $9.00   $14.00  $37.49   n/a
 $75.00 - $99.99   $9.00   $14.00   $39.49   n/a 
 $100.00+   $9.00   $14.00   $42.49  n/a

 

 

How do I track my order?

We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at care@MelissaAndDoug.com or give us a call at 1-800-718-5365.

Will my order arrive in one package?

If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window.

When will I receive my order?

We process and ship packages Monday through Friday by 1 p.m. (ET). At this time, we do not ship on Saturday, Sunday, or holidays. Please note that most items (except those that require personalization) ship within one business day of successful payment processing.

What is the Oversized Item fee?

Certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).

Affiliate Program

Interested in earning commissions by linking your website or blog to Melissa & Doug products? Here’s what you need to know. And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: affiliates@MelissaAndDoug.com

Why should I partner with Melissa & Doug?

From classic wooden toys to inventive crafts, pretend play, and games, Melissa & Doug products inspire creativity and imagination in children throughout the world. Partnering with Melissa & Doug is an opportunity for you to earn commission while sharing with your website or blog audience links to our high quality toys that might appeal to them. Here are a few more reasons to come play with us:


  • • Product Variety. Our toys, crafts, and games that span the ages from babies to big kids.

  • • Audience Diversity. Our diverse and enthusiastic customer base includes millions of parents, grandparents, educators, caregivers, and gift-givers.

  • • Toy Quality & Safety. We stand behind our products 100% and are committed to making toys you can trust.

How do I become an affiliate?

To become an affiliate, go to our affiliate network partner, Rakuten LinkShare

Complete the Rakuten LinkShare application for the Melissa & Doug program. Once approved, post a MelissaAndDoug.com link on your site. Send customers to Melissa & Doug through your links and you will be paid for sales via Rakuten LinkShare!

Compliance

Below you'll find our statements regarding our compliance with federal and international safety regulations. If you have any questions or concerns, our friendly customer care team is ready to help. Please email us: care@MelissaAndDoug.com or call us: 1-800-718-5365

Are you in compliance with the Consumer Product Safety Improvement Act (CPSIA)?

Yes! Here's our statement:


In August 2008, the Consumer Product Safety Improvement Act (CPSIA) made a number of changes to consumer product safety laws in the USA. Under this law, the amount of total lead allowed in children’s products was gradually reduced. Effective August 14, 2011 no children’s product may contain more than 100 parts per million (ppm) total lead. The lead content of any surface coating is limited to 90 ppm.


We are pleased to tell you that YES, Melissa & Doug products are compliant with the CPSIA regulations. Since our founding, we have had a comprehensive testing program in place for all of the products we produce and sell. Our testing programs have always been in compliance with all US consumer product safety regulations, and we will continue to stay compliant even as some of these laws evolve and change.


As a result, you can continue buying our products with confidence knowing they comply with the lead standards under the CPSIA. Of course, we also have General Conformity Certificates readily available for products produced after November 2008 as required by the CPSIA as further assurance of our products’ compliance to CPSIA.

Do you have General Conformity Certificates for your products?

Yes. To find certificates for specific products, please go to our compliance library: Compliance Library

Do you have an EC Declaration of Conformity?

Yes. To find certificates for specific products, please go to our compliance library: Compliance Library 

E-Gift Cards

PLEASE NOTE: e-GIFT CARDS COMING SOON! Don’t know what to get someone? Give the gift that everyone loves — an e-gift card. Convenient, efficient, and sure to be a hit! If you can’t find an answer to your e-gift card question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

How do I purchase an e-gift card?

COMING SOON! The Melissa & Doug e-gift card can be found here. Please note that e-gift cards cannot be purchased and sent outside of the U.S.

How do I redeem an e-gift card?

COMING SOON!

• E-gift cards are redeemable only at MelissaAndDoug.com.

• To redeem, you must have an account with MelissaAndDoug.com. Account setup is easy and free.

• Every e-gift card has a unique code. To redeem, enter this code at checkout. Note that codes are case sensitive.

• The dollar value of your e-gift card is automatically deducted from the total price of your order. If there is a balance left over, you can use it for your next purchase. You can view any outstanding e-gift card balances under My Account.

• Both an e-gift card and credit card may be used to pay for your order. If both are used, we will charge the e-gift card first; the remaining balance will be charged to your credit card.

• Unused e-gift cards cannot be redeemed for cash.

• E-gift cards are not replaceable if lost or stolen.

Are there any terms and conditions for e-gift cards?

COMING SOON!

Yes, a few:


Redemption: E-gift cards may only be redeemed toward the purchase of eligible products on our website. Purchases are deducted from your e-gift card balance. If a purchase exceeds your e-gift card balance, the remaining amount must be paid with a credit card or other available payment method. To view your e-gift card balance, visit the e-gift card page here.  No fees apply to e-gift cards.

Limitations: E-gift cards cannot be used to purchase other e-gift cards. E-gift cards cannot be reloaded, resold, transferred for value, returned, redeemed for cash, except to the extent required by law. E-gift cards may only be used for purchases from a single account, and any remaining e-gift card balance after initial use may only be used for purchases from such account.

Risk of Loss: The risk of loss and title for e-gift cards pass to the purchaser upon our electronic transmission of the e-gift card to the purchaser or designated recipient. We are not responsible if any e-gift card is lost, stolen, destroyed, or used without your permission.

 

International Shipping

One of our goals is to make Melissa & Doug toys available to all kids everywhere. We’re proud to say we currently ship to more than 200 countries and more are coming. If you can’t find an answer to your international shipping question below, our friendly play experts are ready to help. Please email us: care@MelissaAndDoug.com or give us a call at one of these numbers:

 

U.S.: 1-800-718-5365

 

U.K.: 0800 731 0578

 

Europe: 00 800 7185 3590

 

Mexico: 01 800 123 0478

 

Worldwide: +1 203 762 4500

 

Our friendly play experts are ready to help.

Do you ship internationally?

Yes! We’ve partnered with Borderfree to provide international shipping options to deliver our toys to more than 200 countries. Please note that not every product is available to be shipped to every country for various reasons. If you are not able to add an item to your cart, it is because that product cannot be shipped to your selected destination. Here's how to shop and ship internationally:


  • • Click on the flag icon in the top right corner of our site.
  • • Select the country you want to ship to and the currency in which you want to see prices.
  • • Go shopping and have fun! At checkout, you'll be able to select an international shipping option.

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Where do you ship and how long will delivery take?

Here’s a list of the more than 200 countries we ship to. Please note that not all products are available in every country. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

 

Afghanistan; Albania; Algeria; Andorra; Angola; Anguilla; Antigua and Barbuda; Armenia; Aruba; Austria; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Belarus; Belgium; Belize; Benin; Bermuda; Bhutan; Bonaire, Sint Eustatius, and Saba; Bosnia and Herzegovina; Botswana; Brazil; British Virgin Islands (Virgin Islands, British); Brunei Darussalam; Bulgaria; Burkina Faso; Burundi; Cambodia; Cameroon; Canada; Cape Verde; Cayman Islands; Central African Republic; Chad; China; Christmas Island; Cocos (Keeling) Islands; Colombia; Comoros Islands; Congo, Democratic Republic of the; Congo, Republic of the; Cook Islands; Costa Rica; Croatia; Curaçao; Cyprus; Czech Republic; Denmark; Djibouti; Dominica; Dominican Republic; Ecuador; Egypt; El Salvador; Equatorial; Guinea; Eritrea; Estonia; Ethiopia; Falkland Islands (Malvinas); Faroe Islands; Fiji; Finland; France; French Guiana; French Polynesia; Gabon; Gambia; Georgia; Germany; Ghana; Gibraltar; Greece; Greenland; Grenada; Guadeloupe; Guatemala; Guernsey; Guinea; Guinea-Bissau; Guyana; Haiti; Holy See (Vatican City State); Honduras; Hong Kong; Hungary; Iceland; Indonesia; Iraq; Ireland; Isle of Man; Italy; Ivory Coast (Côte d'Ivoire); Jamaica; Japan; Jersey; Jordan; Kazakhstan; Kenya; Kiribati; Kosovo; Kuwait; Kyrgyzstan; Laos (Lao People's Democratic Republic); Latvia; Lebanon; Lesotho; Liberia; Libya; Liechtenstein; Lithuania; Luxembourg; Macao; Macedonia (Macedonia, the former Yugoslav Republic of); Madagascar; Malawi; Malaysia; Maldives; Mali; Malta; Marshall Islands; Martinique; Mauritania; Mauritius; Mayotte; Mexico; Micronesia (Micronesia, Federated States of); Moldova (Moldova, Republic of); Monaco; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar; Namibia; Nauru; Nepal; Netherlands; New Caledonia; Nicaragua; Niger; Nigeria; Niue; Norway; Oman; Palau; Pakistan; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Qatar; Réunion; Romania; Rwanda; Saint Barthélemy; Saint Kitts and Nevis; Saint Lucia; Saint Pierre and Miquelon; Saint Vincent and the Grenadines; Samoa; San Marino; Sao Tome and Principe; Saudi Arabia; Senegal; Serbia; Seychelles; Sierra Leone; Singapore; Sint Maarten (Dutch side); Slovakia; Slovenia; Solomon Islands; Somalia; Spain; Sri Lanka; Suriname; Swaziland; Sweden; Switzerland; Tajikistan; Tanzania (Tanzania, United Republic of); Thailand; Timor-Leste (East Timor); Togo; Tonga; Trinidad and Tobago; Tunisia; Turkey; Turks and Caicos Islands; Tuvalu; Uganda; Ukraine; United Arab Emirates; United Kingdom; Uruguay; Uzbekistan; Vanuatu; Vietnam; Wallis and Futuna; Yemen; Zambia; Zimbabwe

What products are eligible for international shipping?

Many of our products are available for international shipping, but some countries put restrictions on certain items. Our website will prevent you from putting those items in your international shopping cart. If you start shopping on the U.S. site and then switch to our international site, items in your cart may not be eligible for international shipping and you will be notifed of this at checkout. E-gift cards cannot be purchased and sent outside of the U.S.

What payment options are available for international shipping?

Borderfree supports Visa and MasterCard for all international orders. Other payment options are available for certain countries and will be communicated to you within the checkout process.

How are the exchange rate, duties, and taxes calculated?

We work with Borderfree, a technology company, to help carry out international transactions. When you place an order, the total is guaranteed at the exchange rate set at that time. International taxes, tariffs, and value-added tax (VAT) are figured into your final total during checkout. Note that foreign exchange rates are calculated by Borderfree and are updated daily. Duties, customs tariffs, taxes, and VAT amounts are set by the destination country, and are determined and guaranteed by Borderfree during checkout. For more information, contact Borderfree

Ordering

If you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

What is the status of my order?

Please go to your Order History page to check the status of your order. If you still have any questions or concerns about the status of your order, please contact our friendly customer care team by emailing care@MelissaAndDoug.com or calling 1-800-718-5365

Can I cancel or adjust my order?

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us: 1-800-718-5365

Please note that once you place an order for a personalized item, it may not be canceled.

When will I receive a refund?

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Do you offer gift wrapping or gift cards?

We love watching the excitement on kids’ faces as they tear open a pretty package. Unfortunately, we do not offer gift wrapping at this time. We do have e-gift cards available: E-Gift Cards

Where can I find assembly instructions for my product?

Easy! Just go to the product detail page. There you’ll find any assembly instructions or other related documents available as downloadable PDFs. We work hard to make sure our assembly instructions are clear and easy to follow. If you're looking for instructions for a product not currently sold on our site, please visit our product information library: Product Information Library

Besides this website, where can I buy Melissa & Doug products?

So many places! Melissa & Doug toys, crafts, and games are sold all over the country at independent toy stores, large chains, craft emporiums, gift shops, hardware stores, and more. Our products can also be found at retailers in other parts of the world. To find a retailer near you, call us at 1-800-718-5365.

Can I purchase custom products for an event or corporate gift?

We offer a range of products available for custom printing of company logos or artwork. Please email the sales team at sales@MelissaAndDoug.com for more information or to place an order.

Personalization

PLEASE NOTE: PERSONALIZATION IS COMING SOON! Adding someone’s name to a toy makes it even more special! And at just $1.99, it’s an easy way to make a real statement with your gift. If you can’t find an answer to your question about personalization below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us:care@MelissaAndDoug.com

How can I personalize an item?

COMING SOON! Many of our items are eligible for personalization. To see a listing of all products that may be personalized, go to the Shop By tab and select Personalized Toys. On the product page, you’ll be able to make your selections for text, color, and style. Be sure to review your choices carefully as personalized items can’t be returned unless the product is defective. Also, please note that once you place an order for a personalized item, it cannot be canceled.

How long does personalization take?

COMING SOON! While we do our best to ship each and every order as quickly as possible, our personalization service does require more time to process. Personalized gifts may take up to 2 additional business days before they ship unless the sender has selected expedited shipping. Personalized gifts may not be returned.

Product Information

Each of our toys has a story! Check out our product detail pages to find out even more about particular products, including ideas for More Ways to Play and related content. If you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

Where can I find more detailed information about specific products?

In addition to product descriptions and ideas for More Ways to Play, our product pages include links to other relevant information, including product instructions, assembly instructions, and more. To find individual product certificates, such as the USA General Conformity Certificate or the EU Declaration of Conformity, go to our compliance library: Compliance Library To find information about products not currently sold on our site, go to our product information library: Product Information Library

Where can I register my product?

There are only a few Melissa & Doug products that require registration. Go to our Product Registration page to see if registration is required for your item.

Promotions & Deals

Everyone loves a great deal! We try to share savings with our customers from time to time. If you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

How do I use a promotional code?

At checkout, simply type the promotional code in the “Apply promo codes” field and select “Apply.” To apply more than one promotional code, enter the first code, then select “Apply.” Enter your next promotional code and select “Apply” again. Please note that certain promotional codes may not be combined.


For free shipping promotions, please also note that free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes).


Sign up for email to receive offers, news, and tips!

What’s the fine print?

From time to time, we may feature various promotions, coupons, free gifts with purchase, or other offers. We have established a few simple rules that apply to these promotions:

 

All Promotions

 

• All promotions are valid at MelissaAndDoug.com only.

• All promotions are subject to certain terms and conditions, which differ from promotion to promotion.

• We reserve the right to limit quantities purchased on promotion.

• Promotions are for a limited period, and the dates covered by the promotion are listed in the fine print.

• Various promotions have minimum purchase requirements. These requirements are set forth as part of the online promotion description. When calculating the minimum purchase amount, we do not include charges for shipping, handling, or the applicable tax. The minimum purchase amount is net of discounts and does not include gifts with purchase or free items.

• Unless otherwise stated as part of the promotion description, all promotions require a purchase.

• Free Shipping offers are available only to non-P.O. Box addresses in the continental United States. These promotions are not available for purchases that will be delivered to Alaska, Hawaii, Puerto Rico, or other non-contiguous U.S. locations. Free shipping promotions refer to standard shipping unless otherwise noted.

• All promotions are void where prohibited by law.

• You must enter the specified promotional code at checkout in order to receive your savings unless otherwise stated. Note that promotion codes are case sensitive

• Promotion codes, e-gift cards, and account credits are not redeemable for cash or credit.

• Gifts with purchase and/or free items are not eligible for returns or refunds.

• Previous purchases are not eligible for adjustments based on current promotions.

 

Promotion Codes & Coupons

• Only one (1) discount promotional code (or coupon) may be redeemed per order at MelissaAndDoug.com. Some promotions like free shipping or gift with purchase may be combined. See terms and conditions for specific promotions.

• Coupons and promo codes are only valid for use only at MelissaAndDoug.com.

• Any use of a coupon for products other than those indicated constitutes fraud.

• You are responsible for any applicable sales tax.

• Refunds for items purchased from MelissaAndDoug.com using a coupon will be at the price actually paid for the item, net of these discounts.

• Account credits, promotion codes, and e-gift cards have no cash value.

• Coupons for MelissaAndDoug.com that are on websites or blogs not owned by Melissa & Doug, LLC, are not valid.

 

Gifts With Purchase

• Gifts with purchase may not be returned for refund.

Do you offer price matching?

As a manufacturer, we do not typically offer to match the prices of other retailers. However, we do regularly offer deals and promotions on our products. Please be sure to sign in to our site, check your account preferences, and check to see that you're signed up to receive our emails. Feel free to give us a call at 1-800-718-5365 if you have any other questions.

Replacement Parts

Missing pieces are no fun! Here’s what you can do.

How do I find a replacement part?

We wish we could magically replace all lost pieces and parts to our toys, but unfortunately, we’re not able to stock each and every piece. Because of the way many of our products are made some of the parts and pieces are not interchangeable from one product to another. If you’re missing a piece, please give us a call at 1-800-718-5365 or email us at care@MelissaAndDoug.com and we’ll do our very best to help you figure out your options. We’ll need some product info so please have either the product in front of you or a photo of the product label you can refer to, if that’s more convenient.

Retailer Program

We believe in treating our retailers like family. If you’re interested in carrying Melissa & Doug products in your store, we’d love to chat!

How do I become a Melissa & Doug retailer?

By carrying Melissa & Doug products, you’re signaling to your customers a commitment to quality, safety, and open-ended creative play. Our team can help you choose just the right selection for your shelves. Let’s talk! Please give us a call at 1-800-284-3948.

Safety

Our co-founders, Melissa and Doug, care deeply about this topic and wanted to personally answer your most frequently asked questions on this subject. If you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

Are your toys safe?

Yes! Absolutely! From day one, we (Melissa and Doug) have signed our names to every product we make. We take that signature seriously, and it’s why we wanted to answer questions on this topic personally! Our signature is our commitment that you can trust Melissa & Doug products. All of our products comply with all U.S., E.U., and other international safety regulations. We go above and beyond when it comes to testing and safety.

How do you test your toys?

As parents, every time we make a product for you, it also has to pass the test of coming home with us, where we enjoy playing with these same toys with our children. Our colleagues also regularly test our products with their families before they are made available for sale.

 

We also test at different production phases. We always start with a carefully designed product. We have strict manufacturing instructions for our factories. In addition, there’s no substitute for testing, testing, and more testing. Our Melissa & Doug employees are stationed at the factories and go the extra step of auditing, inspecting, and testing at various phases of the production process.

 

Lastly, we take the extra step of having independent agencies test our products. We specifically test our paints and coatings frequently to be sure our toys meet or exceed government recommendations limiting heavy metals, lead, and phthalates in children’s items. All of our results have been verified by 3rd-party, independently accredited testing laboratories, considered by many to be the best scientific laboratories in the world.

Where can I find more information about your product testing?

Learn more about our safety standards, and find both U.S. and E.U. conformity certificates for specific products:

 

Melissa & Doug CPSIA Compliance Statement (Go to the Compliance FAQ )

 

U.S. General Conformity Certificates 

E.U. Declarations of Conformity

 

Please continue to enjoy our toys with confidence, knowing that each and every time we design and craft a toy, we’re not only making them for you, but for our own kids, too.

Social Media

Our Melissa & Doug community is all about play and positivity! Come find us on your favorite social media and let’s share ways for nurturing childhood wonder! And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

Where can I find Melissa & Doug on social media?

Here are links to follow us on:

 

Facebook

 

Pinterest

 

Instagram

 

Twitter

 

YouTube

 

And don’t forget our blog! It’s filled with activity ideas, craft projects, and advice for making time for free play in your child’s busy life.

How do I share photos of my kids playing with your toys?

We love seeing all the countless ways to play with our toys.To share images of your kids at play, go here. Here’s information about our privacy policy and how we handle images and content you agree to share with us.

Or share on Facebook, Instagram, or Twitter with one of the following hashtags and you may see your image in our social feed:

 

#CountlessWaysToPlay

#TakeBackChildhood

#MelissaAndDoug

U.S. Sales Tax

And if you can’t find an answer to your tax question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

What orders are subject to sales tax?

We are required to collect sales tax in these states: California, Connecticut, Georgia, Michigan, New Jersey, and New York.

What if I’m ordering for an organization that is tax exempt?

Our ecommerce site was designed for supporting consumers and does not support tax exempt orders from organizations. If your organization places an order for delivery in a state which we have nexus, we recommend you retain the receipt and request a refund for sale tax paid when filing your sales tax returns.