Melissa & Doug Accessibility Statement

At Melissa & Doug, we believe in wholesome and healthy hands-on play, and we feel it’s our responsibility to make open-ended play accessible to everyone. Just as we are committed to making products that inspire imagination and encourage kids to see new possibilities, we are committed to making our digital experiences accessible to all. We are working deliberately and diligently on making our websites accessible, and making every effort to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

To accomplish this, we have partnered with eSSENTIAL Accessibility Inc., and built a diverse team of individuals who are trained in digital accessibility and ADA compliance, so we can continuously improve our site. We provide access to an Assistive Technology application for consumers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more. We incorporate usability features on our sites that make it easy for screen reader users, keyboard-only users, users with low/impaired vision, users who are deaf or hard of hearing, and users who are color blind.

Our signature and phone number are on every product as a sign of our commitment to you that you can trust Melissa & Doug products. We design every toy to the highest quality standards, and to nurture minds and hearts. We designed this website to communicate our beliefs in the power of play, and just as with our products, we value any feedback you might have on how we can improve. Please reach out at any time:

  • Phone: If you use assistive technology and run into any difficulties while using our site, please give us a call at 1-800-718-5365 and we will do everything we can to make it right.
  • Email: If you prefer email, write us at care@MelissaAndDoug.com.
  • Help Center: And if you have any questions about shopping our site, please visit our Help Center.